Shipping & Returns
If your question remains unanswered, please contact us by clicking on the chat box or filling out our Contact Us form and we’ll get back to you as soon as possible.
WHAT TYPES OF PRODUCTS DO YOU CARRY?
We offer a wide variety of shelf-stable grocery and wellness items, particularly natural, organic and good-for-you products! Additionally, we offer an expansive selection of gluten-free, vegan, fair-trade, GMO-free, and kosher items to stock in your store, vending machine, check-out line, break room, gym, café, restaurant, or office.
If you are a food service or catering business, we also offer bulk ingredients, beverages and coffee in a variety of weights and sizes.
HOW DO YOU SHIP THE PRODUCTS?
Depending upon order size and distance, your order will either arrive via UPS, UPS SurePost (in partnership with USPS), or LTL delivered via ABF Freight. In the case that your order ships via ABF Freight, we will reach out to you to verify the delivery address and requirements prior to shipment.
WHERE ARE MY ORDERS SHIPPED FROM?
We ship products from one or more of our eCommerce distribution centers, located in Hudson Valley, N.Y., Philadelphia, Pa., Gilroy, Calif. and Racine, Wis.
When orders are submitted, we will route your order to the warehouse closest to your delivery location with available inventory. If inventory is not available at the warehouse closest to your delivery address, we will incur the additional cost and no additional charges will be made on your account.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We ship products from one or more of our four eCommerce distribution centers, located in Hudson Valley, N.Y., Philadelphia, Pa., Gilroy, Calif. and Racine, Wis.
The estimated delivery time is 2-7 business days from when the order was originally placed.
Please allow additional delivery time for orders shipped a significant distance from your delivery location or for special carrier requirements (e.g., no receiver present, signature required, etc.).
CAN I SEND SHIPMENTS TO MULTIPLE ADDRESSES IN ONE ORDER?
You cannot send shipments to multiple addresses within one order. If you wish to send products to multiple addresses, you must place separate orders for each shipping address.
I ACCIDENTALLY ENTERED THE WRONG SHIPPING ADDRESS. CAN I CHANGE IT?
If you accidentally entered the wrong shipping address, please contact us immediately. We will do our best to assist you in any way we can! We are available Monday – Friday from 9:00am – 5:00pm (EST). Please contact us immediately by clicking on the chat box or fill out our Contact Us.
1. Changing the shipping address may cause a delay in shipping.
2. If we are unable to change the shipping address, Harps Specialty will not issue a replacement order or a refund. Please contact the courier to request a delivery change. You can find your shipping couriers in the shipping confirmation email or log into your account and click on My Account then Order History. You will be able to find all your shipping couriers to request an address change.
WHAT LOCATIONS DOES 9th mile SHIP TO?
9th Mile ships to all addresses in the continental U.S. Unfortunately, we do not ship to Hawaii or Alaska, but we are working on extending our services in the near future!
WHAT IS THE STATUS OF MY REFUND?
Once we issue a refund, you will receive an email confirmation. Please allow 3-5 business days for this refund to appear on your credit card statement. If you do not see the refund after 5 business days, please contact us by filling out our Contact Us form and one of our customer service representatives will be able to look into this further for you.
AN ITEM IS MISSING FROM MY ORDER.
If you are missing an item, please contact us immediately by clicking on the chat box or fill out our Contact Us form. One of our customer service representatives will be happy to assist you.
I RECEIVED AN ITEM IN MY ORDER THAT I DID NOT ORDER.
Please contact us if you have received an item you did not order by clicking on the chat box or fill out our Contact Us form.
We will not ask you to return the item, but this information is helpful as we use it to help identify issues and prevent future mishaps.